Build what customers need from every call they're on
Your sales, success, and research calls are full of what customers need and why. Grain records every one, so product can dig into needs and motivations across hundreds of conversations, in Grain or in Claude or ChatGPT. A research team gets more reach, and a product team without one gets research it couldn’t run before.
Loved by Thousands of Product and User Research Teams
Hear Customers on Every Call, Not Just Interviews
Product can draw on the same sales and success calls the rest of the company records, so research doesn’t wait for the next interview round. Search by company, topic, or keyword and get straight to the conversations that matter.
Let Customers Make the Case for Your Roadmap
Let stakeholders watch customers explain the problem themselves. Stitch video clips from many calls into one Story and embed it in Notion or Confluence.
The Why Behind Every Request
Ask Claude or ChatGPT what’s behind a quarter of customer requests: the needs, the motivations, and where people get stuck. Or get a weekly digest of new themes in Slack.
Put the Customer’s Voice Where Your Team Works
Send clips and Stories to Slack, Notion, Productboard, and Asana, or have your agents log feedback straight into your tracker.
Record Everything, Share Only the Research
Not every interview belongs in the company-wide library. Group recordings by team, choose who can see each collection, and keep sensitive conversations with the people who need them. Sharing rules apply automatically, so nobody has to remember to lock a recording.
Send customer insight where your team works
Native integrations with Slack, Notion, Productboard, Zapier, and HubSpot, plus Grain’s Claude connector and ChatGPT plugin, so research reaches your docs, your channels, and your AI tools.
